Keralam government to use AI to upgrade Janasparsham grievance redressal system

The decision was discussed during a meeting with department secretaries, where the Chief Minister reviewed measures to improve administrative efficiency, strengthen coordination among departments and enhance public service delivery.

Satheesan directed all departments to make maximum use of Central Government schemes for the benefit of Keralam and accelerate the implementation of ongoing projects, including flagship programmes. He stressed the need for timely execution and better utilisation of available resources.

To improve file management, reduce administrative workload and ensure smoother coordination between departments, department secretaries will henceforth meet once every month. The regular meetings are expected to help identify administrative bottlenecks and expedite pending decisions.

The Chief Minister also instructed officials to intervene promptly in matters requiring attention and give special priority to resolving legal issues associated with departmental files.

The government aims to build a more efficient, transparent and responsive administrative system through technology-driven grievance redressal, improved interdepartmental coordination and faster decision-making.

Satheesan reiterated that the administration would focus on delivering measurable improvements in governance and ensuring that public services reach people without unnecessary delays.