Telangana DGP launches digital initiatives to improve Police services and case management for CID
Telangana Director General of Police C.V. Anand has launched a series of digital initiatives for the Crime Investigation Department (CID), aimed at improving citizen feedback, strengthening case management and equipping police personnel with technology-driven tools.
The key initiative is a new Citizen Feedback Centre, which will collect feedback from citizens who have used police station reception services, filed First Information Reports (FIRs), undergone police verification for passport applications or received spot electronic challans.
Under the system, police personnel will contact citizens directly to assess the quality of services and the behaviour of officers during their interactions. Complaints and concerns raised through the feedback mechanism will be reviewed and followed up, according to Anand.
The CID has also introduced a digital case management platform connecting all 35 Bharosa Centres, along with a new CID website. Additional technology-enabled systems have been launched to expedite fingerprint analysis and monitor repeat offenders.
In another significant step, five volumes of Standard Operating Procedures (SOPs) were released to provide structured guidance to police personnel. The volumes cover bodily offences, property offences, crimes against women and children, special and local laws, and other offences.
The initiatives are intended to improve accountability, streamline investigations and promote consistent professional standards across the department.
Emphasising citizen-centric policing, Anand said the focus was on ensuring that every citizen receives professional police services while providing personnel with the tools, systems and guidance required to deliver better outcomes.
